WESTEVO / LEGAL & PRIVACY
HOW WE USE AND PROTECT PERSONAL INFORMATION
Privacy Notice.
This notice explains what personal information Westevo collects, why it is needed, how long it is kept and the choices and rights available to you.
Who is responsible for your information?
Harlan West trading as Westevo is the data controller. This means Harlan West decides why and how personal information is used for Westevo's website, email enquiries, business administration and future studio communications.
- Legal trading name
- Harlan West T/A Westevo
- hello@westevo.co.uk
This notice applies when you visit the Westevo website, email Westevo, ask a question, subscribe to updates where offered, supply services to Westevo, or otherwise communicate with the business.
What personal information may be collected?
Identity and contact details
Your name, email address, telephone number, organisation and any contact details you choose to provide.
Messages and enquiry details
The content of emails, forms, calls or messages you send, including project interests, business needs and preferred contact times.
Website and device information
Information made available through necessary cookies and, only where permitted, optional analytics such as browser, device, approximate location and visit activity.
Business records
Supplier, professional-adviser, administrative, invoice, accounting and correspondence records needed to run the business properly.
Rights, complaints and security
Information needed to answer a data-rights request, investigate a complaint, manage a security incident, establish legal claims or protect systems.
Please do not send health information, identification documents, payment-card details or other sensitive information unless Westevo has specifically explained why it is necessary.
Where does the information come from?
- Directly from you through email, website forms, telephone calls or other messages.
- From a person or organisation acting on your behalf or introducing you to Westevo.
- From records created while responding to enquiries, administering the website or managing suppliers.
- From limited public business sources where reasonably needed to verify a contact, organisation or enquiry.
- From Squarespace and consented website analytics about use of the website.
Why is the information used?
Responding to enquiries
To understand your message, reply to you, discuss a potential project or manage communication. Contract / pre-contract steps or legitimate interests.
Operating the website
To run, secure, maintain and improve the website and its enquiry experience. Legitimate interests / consent where required.
Business administration
To manage suppliers, email, records, accounts, tax, professional advice and other operational duties. Contract, legitimate interests or legal obligation.
Rights, complaints and legal position
To answer requests, handle complaints, prevent misuse, protect systems and establish or defend legal claims. Legal obligation / legitimate interests.
Marketing and updates
To send updates only where permitted by law, consent or an existing relationship that allows it, with opt-out respected. Consent or legitimate interests where permitted.
Westevo's legitimate interests are to operate a secure, accountable and useful website, respond to genuine enquiries, maintain appropriate records, improve its visitor experience and protect its legal position.
How long is information kept?
Westevo keeps personal information only for as long as it is reasonably needed for the purpose collected, including legal, accounting, security and dispute needs.
- Enquiries that do not become active business records: normally up to 24 months after the last meaningful contact.
- Business, supplier, accounting and tax records: normally up to 6 years, or longer where law or an unresolved issue requires it.
- Data-rights, complaint and incident records: normally up to 3 years after the matter is resolved, unless a legal issue requires longer.
- Marketing permissions: until consent is withdrawn or the permission is no longer relied on; a minimal suppression record may be retained.
- Cookies and analytics: cookie duration depends on its function and is shown in Squarespace's current cookie information.
Your data-protection rights
Depending on the circumstances and lawful basis, you may have the right to ask for access, correction, erasure, restriction, portability, withdrawal of consent and objection to processing based on legitimate interests or direct marketing.
Rights are not absolute and a legal exception may apply. To make a request, email hello@westevo.co.uk. Westevo may ask for information reasonably needed to confirm identity and will respond without undue delay and normally within one calendar month.
Data-protection complaints
If you believe Westevo has not handled your information properly, email hello@westevo.co.uk with the subject Data protection complaint. Include what happened, what information is involved and what outcome you are seeking.
You also have the right to complain to the Information Commissioner's Office. The ICO will normally expect you to raise the matter with Westevo first. Visit the ICO complaints service or telephone 0303 123 1113.
QUESTIONS, REQUESTS OR COMPLAINTS
Contact Westevo.
Write to Harlan West using hello@westevo.co.uk. Please do not send identification documents unless Westevo has specifically asked for them.